Refund and Returns Policy
Thank you for shopping at our Website. We want to ensure that you have a satisfying experience with your purchase. Please read our refund and returns policy carefully to understand your rights and responsibilities.
1. Services: Since our website offers , Professional Services, Digital products such as E-books, Themes & Templates, and downloadable content, we have specific guidelines for refunds and returns.
2. Refunds: We offer refunds only under certain circumstances, such as:
a. Technical Issues: If you encounter technical issues that prevent you from accessing or using the product, please contact our customer support within 30 days of purchase. We will make reasonable efforts to assist you and provide a refund if we are unable to resolve the issue.
b. Product Defects: In case of a product defect that significantly affects its functionality, please notify us within 30 days of purchase. We will investigate the issue and, if it’s determined to be a genuine defect, offer a refund or a replacement.
c. Duplicate Purchases: If you accidentally purchase the same digital product multiple times, please inform us within 7 days of the transaction. We will verify the duplication and issue a refund for the additional purchase(s).
3. Non-Refundable Items: Certain items are exempt from refunds. These include:
a. Products purchased more than 7 days ago.
b. Products that have been used, downloaded, or accessed.
c. Products purchased during promotional or discounted periods, unless otherwise stated.
4. Return Process: Since digital products cannot be physically returned, the return process involves contacting our customer support team and providing relevant details, such as your order number, date of purchase, and the reason for the refund request. We may also require additional information or documentation to process your request.
5. Processing Time: We aim to process refund requests promptly. However, please allow 7 business days for us to review and approve your request.
6. Payment Reversal: If a refund is approved, we will initiate a payment reversal to the original payment method used during the purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
7. Contact Us: If you have any questions or concerns regarding our refund and returns policy, please contact our customer support team at [email protected] / +1 914-520-0417. We will be happy to assist you.
Please note that this refund and returns policy is subject to change without prior notice. It is your responsibility to review the policy before making any purchases.